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What Do Toyota Manufacturing and Taiichi Ohno Have to Do With E-Filing and...
I wrote a couple of weeks ago about the opportunity to leverage an existing court ECM/internal workflow system by implementing Electronic Filing. To expand on the subject, here’s an example I picked...
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Steps to Transition Courts to eFiling
Question: How do you eat an elephant? Answer: One bite at a time. When it comes to courts considering which “bite” to take first when moving to E-Filing systems, many choices present themselves....
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Remembering Norma
I continue to be amazed that a substantial amount of court resistance to migration to Enterprise Content Management (ECM) boils down to the sense that electronic files and documents just cannot be as...
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Trans-Generational Management
Court managers facing complex technological initiatives such as ECM, E-Filing, and E-Justice often encounter significant stress in dealing with a generational diversity of stakeholders. I have long...
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Fractals, Chaos Theory, and the Courts
The first time I ever heard of “fractals” was when the Manager of Programming arrived at a meeting wearing a tee shirt with an incredible design (not the one at left; but equally colorful and cool)....
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Cashing in on the Investment
The other day in the store while going through the checkout, I was reminded of something I had recently seen regarding court e-filing and the business (and political) case for doing it separate from...
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Look At All Those Trees
As TQM (Total Quality Management) guru William Edward Deming famously observed, 85 percent of an organization’s dysfunction is caused by its systems, and only 15 percent is caused by the people doing...
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How eFiling Improves Access to Justice
A lot of attention gets (quite properly) focused on “Access to Justice”, and the various barriers – physical, social, economic, cultural, and so on – that inhibit people’s ability to appropriately use...
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Channeling Ben Hogan: How eFiling Helps Improve Court Data Entry
One of the classic urban legends of golf goes like this: An amateur once asked, I believe, Ben Hogan, “How can I increase my percentage of one-putts?” To which Hogan famously replied, “Hit your...
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Notes from NACM
Best line of last month’s National Association of Court Managers (NACM) Mid-Year Conference in Savannah, coming late on the last day, as everyone with return flight connections through Savannah or...
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Data-Centric eFiling
This is Part 6 of 10 in the eFiling Blog Series, check out Part 5 here. It’s easy to think of the key differentiating feature between traditional, paper document filing and eFiling as relating...
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Electronic Filing: Law Firm Considerations
This is Part 9 of 10 in the eFiling Blog Series, check out Part 8 here. Ten to fifteen years ago, some of the strongest advocacy for the rather radical idea of eFiling came from large law firms. While...
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Black Belt: Learning to Learn
The term “Martial Arts” may seem strange to those who have never pursued them. To those who have, however, the term makes perfect sense. Karate, judo, tai-chi, kung-fu, and myriad others, are indeed...
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Hacking Outside the Box
I think it was Arnold Palmer who remarked that beginners often find golf easy because they haven’t had time to learn how hard it is. That’s essentially the sentiment that drives the “Hackathon”...
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To Wade In Or Jump?
“Big Bang” Or “Staged” Change and the “Open” Versus “Closed” Technology Ecosystem Everyone who has ever approached a cool lake, stream, surf, or pool knows the conundrum: Enter the water slowly to get...
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